Expectations and Micromanaging - Thrusting Ahead

Now that we have the full compliment onboard..... we need to leverage on the speed of trust to thrust ahead. ...... It is necessary to align interests. That being said, we believe it is also crucial that we do not fall into the trap of micromanaging.

What is micromanaging?

Well, essentially it could have started with good intention giving full authority to the person in-charge. And when the executive fails to deliver, doubts set in. His supervisor will be tempted to look over his shoulder to make sure what he is doing, is correct by the former’s definition. Very soon, the executive begins to loose confidence of himself as he is unsure what he is doing is acceptable, and will merely carry out the task to avoid confrontation.
Overtime performance deteriorates and we may reach a point when it will be too costly to remedy the ills.

So how do we avoid such a situation?

For a start, we should set out our expectations.

We need to understand the needs as well as seek consensus amongst from the majority of the customer base - we need to ensure that we reach out to the majority of them.

Key stakeholders must take up the challenge, possessing the right quality to lead i.e. high EQ, ability to empathise and build consensus, strong ability to deliver on promises made and open and transparent - willing to keep score.

So now is the time to submit the score.........

How would the office bearers / executives score based on the following criteria?

1. submit / publish scorecard ( against the deliverables that they have promised )
2. build consensus / be a team player
3. represents the interest of members
4. able to connect to members, understand and meet their needs
5. instill financial discipline
6. identify unmet needs and turn it into a profitable franchise
7. install a process-driven model ( build a data bank of corporate memory )
8. leverage on the mavens and connectors to develop new profitable products and services
9. create value to members ( membership price )
10. exploit technology to achieve higher productivity
11. train of staff / develop training manual / templates that can be replicated
12. achieve high quality standards for the facilities
13. achieve high quality service standards
14. identify the break even load factor and set a benchmark to achieve an acceptable level of profit
15. ensure reach to the membership base ( penetration rate in terms of usage of facilities )
16. conduct timely member satisfaction survey
17. conduct staff satisfaction survey
18. promote good corporate citizenship

Only by measuring are we able to manage..... by setting clear roles, tasks and responsibilities..... and delegating them judiciously.

Keywords: quality, value systems,
trust, domain knowledge, technology, networking, maven traps, speed of trust, lifestyle

Read more!