Filter And Discern

When it comes to execution, the nuts and bolts of the matter count....

Execution involves a myriad of things including design, scaling, and user’s acceptance.

All these have to be aligned, and we need to anticipate and narrow all gaps, by closing the loop.

Above all, we need transparency and an honest approach to solving problems. We need informal leaders who buy-in to the concept and be the mavens and connectors to achieve "tipping point".

The soft issues are even more critical and in particular users must not be made to feel alienated. They must feel that they have a role to play in the process and the ideal approach is to ensure that the roll-out is from the bottom-up. Additionally, we need to make it easy for them to learn and use the product.

They should be able to demonstrate by way of examples of how useful the product is. We need to have case studies that allow subsequent users to better understand the benefits from using the product. One of the tasks is to install a "maven trap" which allows an easy way to provide feedback and the feedback is fed quickly to the key process owners.

This FLAT structure is expected to cut across red tape and ensures a quick response to the issues raised. For instance:

1) all team leaders, respective mavens and connectors to be Copy To
2) A comment box for providing feedback on the most useful element and least useful elements of the products, and to provide suggestions to how to further improve the product.

Lessons that we want to learn include
1) what can we discern from the filtered data?
2) can we infer and or make conclusions? and
3) how will it help us to get to our goals?

Ultimately the success it measured by how well we aligned the processes, and ensuring that we tighten our focus vis-à-vis our target audience. Is the "Quality" the same as felt by customers and the way we convey it by way of our conduct, processes, interaction within and without etc.

Keywords: quality, value systems,
trust, domain knowledge, technology, networking, maven traps, speed of trust,